Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Brooklyn come from postal codes 11221, 11207, 11203, 11212, 11215, 11210, 11226 and 11217.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 19,431 ratings
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Problems in the last 24 hours in Brooklyn, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Brooklyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Optimum
Optimum is having issues since 03:40 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (58%)
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TV (17%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Brooklyn, Kings County, New York
The most recent Optimum outage reports came from the following cities:Brooklyn, The Bronx, Belleville, Nutley, Jersey City, New York City, Newark, East Newark, Queens, Bayonne, Hoboken, North Bergen, Staten Island, North Arlington and West New York.
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| City | Problem Type | Report Time |
|---|---|---|
 Brooklyn | Internet | |
| The Bronx | TV | |
| The Bronx | TV | |
| Belleville | Internet | |
| Nutley | Total Blackout | |
| Jersey City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Brooklyn, New York
Latest outage, problems and issue reports in Brooklyn and nearby locations:
- 🎈 (@xLifeGoesOnx3) reported fromNewark, New Jersey
@optimum YOUR WIFI SUCKS
- DHLawson (@madamD48) reported fromBrooklyn, New York
@optimum You HAVE TO STEP UP YOUR PROGRAMING GAME. Same damn movies day in day out, for the last month. There are 1000's of movies out there, let's see them. At this point, Christmas themed movies are NOT an option.#DoBetter
- Evrim Karatas (@evrimkaratas) reported fromBrooklyn, New York
@optimum you have the worst internet connection all time.
- XanKam (@imdominicanmade) reported fromBrooklyn, New York
@optimum your customer service team is so bad 👎🏾👎🏾👎🏾
- 𝙂𝙊𝙇𝘿𝙀𝙉𝘽𝙊𝙔 (@GoldenboyFTW) reported fromBrooklyn, New York
Sorry for the sudden end to the stream. My internet just died and I hope that doesn’t mean that @optimum is starting this crap again cause I’m gonna be pissed.Thanks for watching :)
- taramartinnyc (@taramartinnyc) reported fromBrooklyn, New York
@OptimumHelp this makes no sense. I haven’t had repetitive internet service in 3 days. I run an at-home business and this is affecting my work. I’ve made calls and visited the website to no avail. Im paying for the highest level of service and this is unacceptable.
- Roger Franklin (@21menshaus) reported fromBrooklyn, New York
Extremely disappointed with our wifi service. *clears throat*... I’m referring to you boo @optimum
- Seri_Assia1 ✞ (@MrSeriAssia) reported fromBrooklyn, New York
I’ve been without service in my optimum mini box for one month. I have not been able to get in contact with anyone on the phone or online chat. @OptimumHelp
- TheBlackMichaelScott (@Moviemikescott) reported fromBrooklyn, New York
@OptimumHelp hey my internet is down zip code: 11216
- Aleksey Korzun (@thisisaleksey) reported fromBrooklyn, New York
@OptimumHelp the internet is completely down now. 11204
- Babe'z04 (@espinal574) reported fromBrooklyn, New York
@OptimumHelp I upgrade my service back in march for the remote learning for my children i have been in and out of internet throughout almost everyday , lags often internet speeds is slower than it was before k did the upgrade you guys are the worst called cant speak to a rep
- Babe'z04 (@espinal574) reported fromBrooklyn, New York
@OptimumHelp @optimum secod week with internet outage kids unable to do remote learning im unable to work reseting the modem every day multiple times unable to get a response from chat phone and twitter this is insanely yet still paid my bill $242 u guys are the worst ever
- she so bougie bougie bon appetit (@Eudaimoniash) reported fromBrooklyn, New York
If being on hold before I can even speak to a rep for :30 +mins is indicative of my future as an @optimum customer, I think I’ll go with Verizon. I’ve never worked so hard to get service with someone in my life.
- AF (@starlordeAF) reported fromBrooklyn, New York
@OptimumHelp -called your company several times for help and was disappointed by the customer service! I upgraded my internet service because I am working from home. I spoke to someone in sales and they gave me a price for new service- now I’m charged doubled. #help #COVIDー19
- CG #quedateencasa #stayhome (@christiang_m) reported fromManhattan, New York
The worst cable company @OptimumHelp @optimum Since I signed the contract for #alticeone I've been having problems with it always is restarting and in many occasions let me with no internet for days. I Callfor help they put you on hold for so long
- 🇺🇸✭ PETER A!✭🇺🇸 (@the_CHOFF) reported fromBrooklyn, New York
@optimum @OptimumHelp I don’t know what happened ALL OF A SUDDEN but I had zero problems with my internet till about 15 minutes ago. I’m currently working from home and this IS NOT GOOD
- N. Tomasello (@ActionTomasello) reported fromBrooklyn, New York
@OptimumHelp I’ve had zero internet connection for the past 40 minutes.. have reset everything several times, & have important online connections to make VERY soon. Your support lines are clogged. Need help please !!!
- Molly 📰 Stark 🤓 Dean (@mollystarkdean) reported fromBrooklyn, New York
@OptimumHelp my internet has been down all day.
- Babe'z04 (@espinal574) reported fromBrooklyn, New York
Dear @optimum i upgraded my internet service last month becuse the service was horrible even with supposedly more speed the internet lags horribly. Remote learning for my kids has been chaotic thanks to optimun unreliable service.
- rae (@RaeWitte) reported fromBrooklyn, New York
@OptimumHelp WHY ARE YOU SO SLOW
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Germin (@Germinzm) reported
@optimum @OptimumHelp One of your representatives told me “you could have informed me first on both issues” just because I brought up another issue after he helped me resolved the first one. Also when he told me he was gonna help me check the 2nd issue, he actually disappeared and disconnected me. 🙃
- Quinny Quinn Quinn (@QuinnyquinQuinn) reported
@AlticeUSA @optimum my bill is $95/month just saw my 84 year old grandma’s bill $350/month for similar service. Was blown off and resolution dept offered an unacceptable reduction, promotions are listed on site. Loyal customers here, are you preying on the elderly ?
- Gabriel (@Gabriel47783542) reported
Once again and still @optimum WiFi is down... What else is new
- RogueYogi (@YogaBrightUS) reported
@optimum I’ve had nothing but stress over a new account I set up for my parents. 1st tech didn’t set up the system correctly! Rep who set up account spelled the name wrong, and after an hours online with your website support, I was told the issue was fixed. It isn’t.
- Shani Majer (@ClicWill2) reported
Hey @OptimumHelp I cancelled my service 6 months ago. Why am I getting a bill?
- k (@kgiame2) reported
@OptimumHelp internet is out AGAIN!! Last night, today, get it together optimum for god sakes! Trash slow internet for the last day, unacceptable for the prices your charge.
- Rishi (@rish_vegata) reported
@OptimumHelp how do I expedite a work order?. The trunk line down from last two days and the resolution team will come in few days. I work from home and if the service repair team will take two then it’s really difficult for me to keep up my job
- KBF NYC #VoteBlue22 (@NYCKBF) reported
@OptimumHelp when us service expected back on in Kensington Brooklyn?
- Butch rosenberg (@butchrosenberg) reported
@optimum u should refund ur customers for the crappy service u have
- Alda Luzes (@aldaluzes) reported
@OptimumHelp @optimum once again internet/phone goes down, would love to know why this happens every day multiple times a day!
